Passetto MCP support

Contact

Get help

Email support@passetto.com. Response times follow your Passetto subscription agreement.

Include in your message

• The Passetto company you were working in, and the email you sign in to Passetto with.
• The AI app you were using, such as ChatGPT, Codex or Claude.
• When the problem happened, with your time zone.
• What you asked for, and the error message or unexpected answer you got.

Never send passwords, access tokens or API keys. Passetto support will never ask for them.

Common problems

Before you write to us

Connecting and signing in

Add the server URL https://mcp.passetto.io/mcp, or install the Passetto plugin, and sign in with your Passetto account when your AI app asks. If the connection fails or stops working, disconnect Passetto in the app and connect it again. You need an active Passetto user in at least one company with a Passetto subscription.

A tool is missing, or says you don't have permission

The tools you see, and what they can do, follow your permissions in each Passetto company. Ask your company's Passetto admin to change your permissions. You can also ask your AI app which Passetto permissions you have.

No data, or the wrong company

You can work only with the Passetto companies you belong to. Name the company in your request when you belong to more than one. Data comes from your connected CRM and marketing systems, so a recently connected system may still be syncing.

Too many requests

The server limits how many requests each user can make in a minute. If a request is refused for that reason, wait a minute and try again.

Policies

Terms and privacy

Use of the Passetto MCP server and plugins is subject to the Passetto MCP terms of service. The Passetto privacy policy explains how your data is handled.